Refunds & Returns Policy

 

Cancellation Policy

You can cancel your order before the product has been shipped by contacting us. The entire payment amount will be refunded, and a confirmation will be shared with you within 1-2 business days. However, once the item has been shipped and is with our carrier partner, the order can no longer be cancelled.


Refund Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help!

We offer returns or exchanges within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method. Please note that you will be required to cover the shipping fee of which we can inform you at the time the return is requested.

Please note the following exceptions to our return and refund policy:

  • Discounted items are final and cannot be returned or exchanged
  • Return request is made outside the specified time frame
  • Product is damaged because of use or Product is not in the same condition as you received it
  • Returned items have visible signs of use, wear and tear
  • The order does not arrive due to factors within your control (e.g. providing an incorrect shipping address)
  • The order does not arrive due to exceptional circumstances outside Knewlane’s control (e.g. not cleared by customs, delayed by a natural disaster).